We are ICAP.

WE ARE IOWANS.

Megan Hirst, Program Director

Todd Christianson, Risk Consultant, Property Valuations and Fleet Safety

Kasi Koehler, System Specialist

Alec Moore, Underwriter

Janis Hochreiter, Senior Risk Consultant

Tim Butler, Senior Underwriter

Joni Biggart, Executive Assistant

Adam Hudak, Underwriter

Kim Rasko, Underwriter

Bonnie Gibson, Underwriting Assistant

Tonia Hartman, Administrative Assistant

Jess Vogel, Communications Director

Kevin Schade, Underwriter

Mike Tupper, Law Enforcement Risk Control Specialist

Amy Miner
Director of Claim Operations
amy@icapiowa.com
515-440-8428

Marjie Akers
Senior Administrative Assistant
marjie@icapiowa.com
515-777-1973

Melanie Jacobsen
Claims Adjuster
mjacobsen@icapiowa.com
515-440-8422

John Wilson
Claims Adjuster
jwilson@icapiowa.com
515-802-3245

Bernie Gachette
Claims Adjuster
bgachette@icapiowa.com
515-440-8405

Andrea Quarnstrom
Claims Adjuster
aquarnstrom@icapiowa.com
515-829-3732

Dean Palmieri
Claims Adjuster
dpalmieri@icapiowa.com
515-657-6006

Claims

Aaron Scharmota
Claims Supervisor
aaron@icapiowa.com
515-440-8429

Lori Crittenden
Litigation Specialist
lori@icapiowa.com
515-440-8409

Leo Nevels
Claims Adjuster
lnevels@icapiowa.com
515-829-3731

Katy Matthews
Claims Adjuster
kmatthews@icapiowa.com
515-440-8411

Brandon Choos
Litigation Specialist
bchoos@icapiowa.com
630-285-3404

Steve Mateer
Senior Claims Adjuster
smateer@icapiowa.com
630-282-0932

Sharonda Lane
Claims Adjuster

515-750-2574

Tonia Sherman
Multi-Line Specialist | Claim Supervisor
tonia@icapiowa.com
515-440-8436

Marshall Orsini
Litigation Specialist
morsini@icapiowa.com
515-440-8434

Jeanette Fish
Senior Claims Adjuster
jfish@icapiowa.com
515-288-0825

Greg Saddler
Claims Adjuster
gsaddler@icapiowa.ocm
515-440-8407

Sandra Tijerina
Claims Adjuster
stijerina@icapiowa.com
515-440-8410

Melissa Nederhoff
Senior Claims Adjuster
mnederhoff@icapiowa.com
248-452-6040

ICAP utilizes a wide array of experienced providers to help ensure its members receive the quality service they deserve. Among these providers are:

Bilbrey Insurance Services, Inc. (BISI)

KPMG

Gallagher Bassett

Ahlers & Cooney

Risk Program Administrators (RPA)

Demotech, Inc.

Crowe, LLP

The group photo shown above was taken the summer of 2023; it does not reflect the current ICAP team.