ICAP Hotline Available The next time you face an employment-related issue, don’t guess, call the ICAP hot line. This does not replace your legal counsel or claim reporting procedures. If a claim occurs, please contact PERSI’s Claims Department at 1-888-520-4074. If you have loss control questions and concerns, please contact PERSI’s Loss Control Department at 1-800-239-7557. Visit the News Page.